Resolved
Roald Pmu

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Verified Reviewer
| map-marker Arlington, Virginia

Resolved: Value and distribution

Updated by user Jan 18, 2025

When I called I received a voice mail with options to be connected to the correct area. When I did so, the call went back to the original mail. ThisHappened several times so I gave up.

Original review Jan 17, 2025

I keep getting voice mail instructions over and over with no results

This site is one of the

Most frustrating sites I have dealt with! N

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User's recommendation: Don’t try to call them

Crystal G Dkt

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Verified Reviewer
| map-marker Tijuana, Baja California

Equal trust

I really don't know Was this I have nog !are no accounts

Someone is I dent the *** my case and I'm considered

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Johannes S Amw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Do I have an account with the name Johannes...

Do I have an account with the name Johannes Antonius Struijlaart Acc.number 510********. I like to check this.

EQUITY TRUST BANK AND FINANCE GROUP INT Foreign Remittance Department 24Hours Online-Banking Service Our ref: 0xfind-12-0531 Payment file: GB/Don/2024. Payment Amount :( $2,500,000.00 USD ) Note: Mr. Johannes Antonius Struijlaart, We want you to know that your fund is due to demurrage and this is what we had tried to solve all day because now it has exceeded per week listed since your Grant transfer and in line with the guidelines of the International monitory funds Agencies, a transfer is not permitted to remain pending over a period of 28 days. As it is now, you are liable to pay for the cost before the Swift MT Clearance Code can be released to you to finish your fund transfer into your bank account.

Be informed that if you did not pay for the demurrage charges, the fund that was transferred a few weeks ago will not reflect in your account and will remain pending. Before I begin, this is all your fault! yes! If you made everything very quickly all demurrage (delay) costs would not have been conceived.

Demurrage is a charge which continues to improve, in general, to send or receive money as a result of funds for the transfer is subject to a stop long the period was on the bill before transfer to the recipient for their own picking up. The longer the period of funds (Due to transfer) remain in the account, the more expensive is the amount that must be paid, you required to pay the sum of $1,800.00 USD for the delay charge. This means that Once the fee is sent today, the Ministry of Finance will immediately instruct Monetary Commission Clearance Agencies to release Swift MT Code to you. Look forward to your prompt response.

Yours sincerely Head of the transmission department.

Thank you for banking with us. Accountant.Tom Joseph (Foreign Operations Department.) International Banking Division

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Cydney P Kex

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancel rollover

I was lied to about not getting any penalties or fees for the rollover by the representative of your company !

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Loss:
$2
Pros:
  • Boo
Cons:
  • Boo

Preferred solution: Apology

User's recommendation: Don't do anything until you know the truth about the account !

Anonymous
map-marker Bangkok, Bangkok

Please check this account

Please contact the owner account.

He tell me is SonheungMin account.

If he is not real SonheungMin. 123456****123456

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Kirra Qsh

Equity trust holding my metals

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been trying to close my account ,was told there is a 30.000.00 discrepancy, its. been there for a year, yet no one said anything till I wanted to close, there has been an unsettled amount of 28.927.00 since the account was opened a year ago, now my metals are being held hostage equity is terrable for there mistakes, no phone calls returned , any help.? Scott

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Loss:
$29

Preferred solution: Full refund

User's recommendation: not from equity

Anonymous
map-marker Reno, Nevada

They happily take your money, then disappear...

Equity Trust - They happily take your money, then disappear...

We've been trying to close out my mother's estate and neither us, or our estate manager have been able to get a hold of anyone to do so. This has been going on for OVER 9 months... These guys are CROOKS!

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User's recommendation: Go somehwere else

Anonymous
map-marker Phoenix, Arizona

Sometimes hard to get answers

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I went on their website and couldn't find the required minimum distribution information for 2023, so I sent them an email. They only sent me a automated responded that they received it, but never provided the information I wanted.

Apparently, Pissed consumer works because after notifying you, I got the information pretty quickly. Thank you.

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User's recommendation: Pissed consumer worked for me, when my initial request of Equity Institutional was unanswered.

James W Yfr
map-marker Tulsa, Oklahoma

Can't get ahold of anyone to talk to them about our account.

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I called the customer service number online and have been on hold for more than 30 minutes. I need to talk to someone about my account.

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Cons:
  • Customer service needs help

Preferred solution: I would like to talk to someone.

Judy B Pgi
map-marker Manor, Texas

There is no customer service, no one ever answers the phone

Equity Trust has no one manning their phone system that has any idea of what is going on there with my account. They are

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Loss:
$325

Preferred solution: I have foreign currency sitting in a vault there. I would like the currency pulled out of the vault, placed in an envelope addressed to me at my home address, and mailed to me with a tracking number

User's recommendation: Avoid them

Edward F Tuv
map-marker New York, New York

Something amiss

Invested 25,000.00 in precious metals. Received notice for fees to maintain account.

Only 12,000.00 left in account. I know the economy is going to *** but???

On hold for hour only to be knocked of missing deadline for finding out where my money went? Something Definitly amiss.

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Loss:
$12
Cons:
  • Loss of half investment twelve thousand dollars

Preferred solution: Let the company propose a solution

User's recommendation: Research Research not feeling good about this Company

Altonp R
map-marker Houston, Texas

Change credit card number

Mine is just an observation. It seems to me that there are better ways to express your thoughts on any subject rather than to join the trend of our whole society into the use of gutter language.

I refer to the label you use

for the consumer complaint line. I believe it would much better reflect on your company just to call it what it is rather than to call it the p______d comsumer hot line.

To me this says a lot tome about the character oh the management of your company. JustFYI.

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Preferred solution: Apology

User's recommendation: Mine is my opinion only. These ice I have received has been good and respectful. The words we use reflect our character. A word to the wise is sufficient.

Anonymous
map-marker Longmont, Colorado

LACK OF CUSTOMER SERVICE

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WORST CUSTOMER SERVICE i HAVE EVER EXPERIENCED. HAVE WAITED FOR OVER 4 HOURS AND STILL HAVEN'T HAD A REPLY ABOUT MY ACCOUNT. WONDER IF THE IRS KNOWS ABOUT THEIR TOTAL DISREGARD FOR THEIR CUSTOMERS?

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User's recommendation: FIND ANOTHER COMPANY

Anonymous
map-marker Clovis, California

Checking rent payment

Payment of $1200.00 for rent did not go through. But I got confirmation from equity trust. I tried two defferant times 01/04 and 01/07

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Anonymous
map-marker Groves, Texas

Worst Service Ever!

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Worst Company Ever!

BS over and over cant get anything done the first go around.

Meeting with another more reputable company to get my money out of this cracker jack box!

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User's recommendation: Dont Even!

Glynn B Cyy

Pissed

Bought 2018 silver coins received 2021 they could not even retrieved on what I bought Pitiful organization

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Loss:
$15000
Cons:
  • All

Preferred solution: Deliver product or service ordered

User's recommendation: Do not invest anything from this co.

About

Related Companies

SterlingTrust Com, Equity Institutional, myEquity

Summary

Equity Trust Company is a company that specializes in providing individual retirement accounts. Nowadays the company has more than 130,000 clients in all 50 states. Its corporate office is located in Westlake, OH. The company operates only across the United States. It works with both individuals and businesses. Equity Trust offers numerous products: real estate IRAs, Self-Directed IRAs, self-directed accounts and many more. The company also provides a large number of investment options such as tax liens, purchasing notes, private lending, precious metals and Forex. The corporation provides toll free customer consultations.

Equity Trust reviews and complaints

Equity Trust is ranked 857 out of 4997 in Financial Services category

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